International remittance platform Taptap Send has officially resumed its money transfer operations to Ghana following a brief suspension by the Bank of Ghana (BoG).
The company, in a statement on Tuesday, October 15, made the announcement after what it described as “fruitful and positive engagement” with the Bank of Ghana.
The BoG had on September 4, 2025, suspended the remittance partnerships of five operators, including Taptap Send, Top Connect, Remit Choice, Send App, and Afriex, effective September 18. The Central Bank cited breaches of its updated Guidelines for Inward Remittance Service by Payment Providers (2023), relating to unauthorised remittance activities with certain payment service providers.
Confirming its reinstatement, Taptap Send stated that it is now “fully operational,” allowing customers to resume transfers from the UK, Europe, Canada, the USA, and the UAE to Ghana with immediate effect.
“After fruitful and positive engagement with the Bank of Ghana, the suspension was lifted earlier than the initially imposed month-long timeline. Taptap Send is now fully operational,” the company said.
The firm emphasised that it remains “safe, secure, and fully compliant,” adding that the period of suspension provided an opportunity to strengthen its compliance framework and reinforce operational excellence.
“We have taken the opportunity to double down on our commitment to upholding the highest standards of compliance and excellence in service provision to Ghana and beyond,” the statement noted.
Acknowledging the inconvenience the temporary halt caused, Taptap Send expressed appreciation to its customers for their “patience, love, and continued support” throughout the period.
“You, our customers, are the reason we’ve been the number one app for sending money to Ghana. We do not take this for granted,” the company said, reaffirming its commitment to customer satisfaction.
With its reinstatement, Taptap Send joins the list of operators cleared by the central bank to resume services, signalling a swift resolution to what many had feared could be a prolonged disruption in cross-border remittance flows to Ghana.
Remittances play a vital role in Ghana’s economy, contributing significantly to household income and foreign exchange inflows. According to the World Bank, remittance inflows to Ghana exceeded $4.5 billion in 2024, representing over 6% of GDP.
Norvan Reports