The Ghana Shippers Authority (GSA) has intensified its round-the-clock operations as part of efforts to advance the implementation of Ghana’s 24-Hour Economy Policy within the shipping and logistics sector.
The policy, which seeks to transform Ghana into a competitive, export-driven and industrialised economy through continuous economic activity, places significant emphasis on trade facilitation, digitalisation and efficiency in key sectors such as transport and logistics.
Given the inherently continuous nature of global shipping, the GSA says the sector is well-positioned to support the 24-hour economy agenda, where vessels arrive at all hours, cargo is processed across time zones, and supply chains require uninterrupted coordination.
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Effective implementation is expected to reduce cargo clearance delays, improve vessel turnaround time, ease congestion at the ports, and enhance Ghana’s competitiveness as a regional trade hub.
Central to the GSA’s contribution is the deployment of digital platforms designed to ensure uninterrupted service delivery. The Authority’s ShippersApp allows importers, exporters, and logistics operators to lodge complaints at any time regarding charges, delays, penalties, and cargo handling issues.
The platform is supported by a digital complaint management system that enables faster resolution of disputes and real-time engagement.
The Shippers Authority has equipped officers with dedicated 24-hour hotline numbers:
0206622080 (24-Hour Service)
0206022081 (24-Hour Service)
To improve regional trade facilitation, the GSA has also introduced an electronic platform for monitoring transit corridors, allowing stakeholders to report delays, unofficial charges, and operational disruptions. Complaints can be sent via 0547383875 or lodged through www.tradebarrierswa.org.
As ports transition towards 24-hour operations, the GSA has increased night-time monitoring activities. Officials are deployed in reflective “SHIPPERS” branded gear to provide visible assurance to port users operating outside regular hours.
The Shippers Authority acknowledges challenges, including high operational costs, security concerns during night operations, infrastructure gaps, energy reliability issues, and limited inter-agency coordination. However, it maintains that these are being addressed through ongoing reforms.
The GSA says efficient ports, responsive regulation, and seamless logistics operations are essential to reducing trade costs, improving competitiveness, and supporting Ghana’s broader economic transformation goals.